Refunds and Exchanges
Due to the nature of all items being personalized, refunds will not be processed under any circumstances unless a mistake is made on our behalf.
Items can not be replaced due to incorrect, missing, or inaccurate information and/or monogram order, or misspelled names provided to us in the notes. As stated in our listings, monogram letters must appear in the order they will appear on your item.
However, if we make a mistake on your item, we will gladly replace it. Please contact us within 5 days of receiving your order, and ship back the unwanted item within 7 days. We'll happily replace any mishap on our behalf.
Custom and personalized orders
When ordering a personalized item, please be sure to read the item's listing carefully for ordering instructions before purchasing. Many of our items are either personalized or monogrammed, and personalization information needs to be given in the exact order as you'd like for it to appear on your order.
Pay special attention to monogram order, spelling, and all details requested from that item's listing for us to complete your order. We cannot replace items that are incorrect due to incorrect order of initials or inaccurate information provided to us in the note to seller box on your order.
Ladies: First, Last, middle/maiden initial order
Mens: First, Middle, Last initial order
Bulk Order and Group Discounts
Bulk order and group orders are always welcome! We're happy to offer the lowest rate on shipping and discounted prices for bulk and team orders. Please contact us with your request, and we'll happily share our group order coupon code with you!
We cannot accept order cancellations once payment has been made. Please read our listings thoroughly including production time. If you need an item faster than our normal turnaround time, you must contact us first to confirm we can meet your deadline.
When you place an order with us, please make sure to read the listing and include all necessary custom information in the "notes to seller" section at checkout, and answer any emails or messages we send via Etsy. Your prompt attention for missing details keeps the order moving on time through our production process. Missing information and/or details will delay your order.