The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
But please contact me if you have any problems with your order.
We’ll only use your information to contact you regarding your order with us and for shipping purposes.
Due to the nature of all items being handmade and/or personalized, returns or refunds will not be processed under any circumstances unless a mistake is made on our behalf.
Please contact us within 2 days of receiving your item, and return within 3 days of receiving.
We cannot accept a return due to incorrect sizing choices, inaccurate or missing monogram information, or misspelled personalization provided to us in the note to seller box at checkout or failure to understand the item you’re purchasing, incorrect shipping information, or our turnaround times.
If no color/font is specified for your item or personalization, it will be made as shown in the item’s example photo that best suits the item you’re ordering.
•Please be sure to see all listing photos and read the item’s description carefully for personalization instructions, and to understand the item you’re ordering fully before completing your order.
•Personalized items require specific information to be given in the note to seller box or in the personalization box within the item’s listing page.
•Failure to include adequate personalization information will cause possible delays in your order being processed, and/or your order being sent blank if no response is received after attempting to reach out to request this information.
•We cannot replace items free of charge due to inaccurate, missing, or incorrect information provided to us.
Bulk order and group orders are our specialty!
To order multiple items, please add the quantity per color/size you need and then to cart.
Then, in the note to seller box at checkout, you can list the personalization specifics for each item.
We always combine shipping on orders of multiple items, and offer discounts on large orders.
Just message us for our team discount, and we’ll be happy to share it with you!
We do not accept cancellations as we begin working on your as soon as it’s placed.
We’re happy to accommodate rush orders whenever we can!
However, we can ONLY accept rush orders that are requested and approved before you place an order with us.
Please message us with your need by date prior ordering to make sure we can accommodate your rush request.
Our posted turnaround time is 3/4 weeks from the date your order is received plus the shipping method of your choice.
During busy seasons, (Christmas, Easter, Wedding, and Back to School) this timeframe is right at the 3 week mark.
We are not accepting any rush orders currently until after the Christmas season.